Back to the EasyCare hub
Future workflow · Later add-on
Public Website Chatbot
A public-facing version of the customer service assistant — answering routine questions around the clock for a global customer base, once the internal version has earned it.
What it would do
- The internal CS assistant, published to the website
- Only launches after the internal version has a proven track record
- Hardened for public use — off-topic and adversarial questions tested before launch
- Uncertain or emotional cases hand off to a human, always one click away
- Extends support beyond 8–5 Durango hours without adding headcount